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FAQ
How do I access my downloads?
After purchasing from our Shop, you'll receive two emails: an order confirmation and a direct download link. These downloads never expire.
How do I start using Fantasy+?
Simply log in with the account you created at checkout. Your subscription unlocks instant access to the Fantasy+ app.
Does Fantasy+ loop audio?
Yes. Use the “Repeat” toggle above any playlist to enable looping.
Can I make playlists in Fantasy+?
Yes. You can build playlists by selecting tracks and saving them under a custom name.
Where can I suggest new features or music?
We thrive on community feedback. Submit requests via our Contact page — we review every suggestion for future updates.
Can I use Monument sounds for video games, streams, or videos?
Yes. All Monument products include a royalty-free license. You can safely use them in games, streams, podcasts, and videos without copyright strikes.
What am I not allowed to do?
You may not redistribute, resell, or repackage our music or files as your own. Licenses cover creative use, not resale.
Is Monument's music AI-generated?
Never. Every track in Fantasy+ and our digital packs is composed, produced, and mastered by professional composers. Our music is crafted note by note, with the finest detail and intent. No shortcuts, no AI.
Who creates your artwork?
Our visuals come from world-class artists with experience at Blizzard, Disney, Marvel, FromSoftware, and other iconic studios. Just like our music, every piece of artwork is handcrafted by venerated talent, never machine-made.
How do I cancel my Fantasy+ subscription?
Click your profile icon → Manage Subscription → Cancel. Your account stays active until the end of your billing cycle.
Are refunds available?
For digital downloads, all sales are final. For Fantasy+, if you encounter technical issues or errors with billing, contact us and we'll make it right.
Can I update my payment method?
Yes. Go to Manage Subscription from your profile to update payment details.
Fantasy+ isn't working. What should I do?
Make sure you're on desktop (Google Chrome recommended) and clear your cache. If issues persist, reach out to support with details so our team can help.
Can I re-download an old purchase?
Yes. All purchases come with two direct download links that never expire. If you run into trouble, contact us for exceptions.
How long have you been producing music?
We've been creating original, cinematic sound for over 7 years, working with thousands of creators worldwide.